Global Advanced Research Journal of Management and Business Studies (ISSN: 2315-5086)

October 2017 Vol. 6(6), pp 140-160

Copyright © 2017 Global Advanced Research Journals   

 

Original Research Articles

An Evaluation of Employees’ Perception toward the Causes, Effects and Techniques of Conflict Management“An applied study for the Employees’ Working at Ministry of Civil Service at Kingdom Of Saudi Arabia”

Dr. Mohamed Awadh Altrais and Dr. Amir Mohamed Abou Elnaga

1Dean of Faculty Members and Staff, Shaqra University Kingdom of Saudi Arabia (KSA)

2Associate Professor Madinah International University Faculty of Finance and Administrative Sciences Malaysia

Corresponding Author email: amirzaki78@hotmail.com

Accepted 16 October 2017


Abstract 

Conflict in the workplace is unavoidable. Each employee has a unique set of attitudes, skills, and beliefs that may differ from that of their co-workers. Schramm-Nielsen (2002) defines a conflict as a state of serious disagreement and argument about something perceived to be important by at least one of the parties involved. Barki and Hartwick (2004) explain conflict as “a dynamic process that occurs between interdependent parties as they experience negative emotional reactions to perceived disagreements and interference with the attainment of their goals” The purpose of this study is to evaluate employees’ perception toward the causes, effects and techniques of conflict management an applied study for the employees’ working at Ministry of Civil Service. The target population of t this research is all employees working in Ministry of Civil Service in order to evaluate their Perceptions toward causes & effects and techniques of conflict.  The researcher has develop questionnaire which consists of Four-part .The first part consists of five questions containing demographic information, The Second part consist of Six questions related to causes of organizational conflict .The third part consist of Six questions related to effects of conflict The fourth part consist of Six questions related to what technique do managers adopt in solving such conflict. All the items were measured using five-point Likert scale ,five points for “Strongly agree”, four points for “Agree”, three points for “Neutral ”, two points for “Disagree”, and one point for “Strongly disagree”.   Based on SPSS result shown in table (7 -8 -9), correlation is significant at the (0.05) level in dimension one (causes of conflict) and dimension two (effects of conflict) along with dimension three (What Techniques do Managers Adopt in solving such Conflict) which reflect high validity for data to be used for analysis.  Based on SPSS result shown in table (10 -11-12), Cronbach’s alpha determines the internal  consistency or average correlation of items in a survey instrument to gauge its reliability, table (10 -11-12) alpha coefficient greater than the minimum acceptable 60%. The finding indicated that (Q1& Q3) scored (4.62) and (4.43) which reflect that employees strongly agree about cause of conflict at Ministry of Civil Service come from problems in communications process, ambiguity and role conflict. The results also indicated that total mean of question number (Q2& Q5) scored (3.98) and (3.99) which reflect that employees agree about cause of conflict at Ministry of Civil Service come from  poor flow of information and incompatible goals while the total mean for (Q4) is (3.33) which reflect neutral answer. The finding indicated that (Q7& Q9) scored (4.59) and (4.36) which reflect that Employees working at Ministry of Civil Service strongly agree about effect of conflict lead to lack of interest in work, Job dissatisfaction and low productivity.  The results also indicated that total mean of question number (Q8 &Q11 &Q12) scored (3.46) and (3.97) and (3.45) which reflect that employees agree about effect of conflict lead to low quality, lack of new ideas  and resignation from work while the total mean for (Q10) is (3.33) which reflect neutral answer.  The finding indicated that  (Q14& Q15 & Q16 & Q17& Q18) scored ( 3.62 3.62-3.41- 3.79- 3.48) which reflect that employees working at Ministry of Civil Service agree on managerial technique to manage conflict are Constant dialogue , Accommodating, Compromising , Avoiding , Dominating by force on other party and solving the problem while the total mean for (Q13) is (3.27) which reflect neutral answer.  Finally, Based on research results and literature review, the researcher develop some advanced tools to solve conflict. 

Keywords: Conflict, Employees Perception, Causes of Conflict, Effects of Conflict, Conflict Management Techniques. 










 











 








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