Global Advanced Research Journal of Management and Business Studies (GARJMBS) ISSN: 2315-5086 February 2012 Vol. 2(2), pp 093-104

Copyright © 2013 Global Advanced Research Journals   

 

Original Research Articles

Emerging of Medical Tourism in Egyptian Hospitals: International Patient Satisfaction towards Nurses Services Quality 

Eman Salman Taie 

Head of Nursing Administration Department, Faculty of Nursing, Helwan University. Egypt-Cairo.

E-mail: Dr_emys@hotamil.com, Dr_emys2006@yahoo.com, Tel:022/ 01001499572 

Accepted 08 February 2013

 

Abstract

The present study aims to examine medical tourism in two of the Egyptian Hospitals and to explore the level of international patient satisfaction concerning services provided by nurses in five dimensions (tangibles, reliability, responsiveness, assurance and empathy).  A quasi- experimental design was used in carrying out the study. The study was conducted in As-Salam International Hospital and Dar El Foad Hospital Subjects were composed of two groups. The first group was (212) from As-Salam International Hospital nurses and (198) from Dar El Foad Hospital. Included both Arabic and foreigner nurses. While, the second group was international patients included Arabic patients from Arabic countries and foreigner patients from other countries all over the world, (180) patients from As-Salam International Hospital and (130) patients from Dar El Foad Hospital. Data was collected by using nurses’ knowledge about medical tourism Questionnaire; semi-structured interview sheet and international patient satisfaction Questionnaire (using SERVQUAL instrument). Majority of the studied nurses in both of the studied hospitals before awareness sessions were lack knowledge about definition of medical tourism, reasons for medical tourism, benefits of medical tourism for the host country, quality and safety in medical tourism, ethical and legal considerations in medical tourism and barriers to growth of medical tourism. International patients mentioned several points when deciding medical tourism hospital. The mean score of international patients’ satisfaction in the five dimensions in SERVQUAL instrument were ranged between average and high level. It was concluded that all nurses of the study sample before awareness session were lack knowledge about medical tourism, international patients mentioned criteria for selecting medical tourism hospitals and the mean score of international patients’ satisfaction in the five dimensions in SERVQUAL instrument were ranged between average and high level. 

Keywords: Medical Tourism, Nursing Care, Quality, patient satisfaction, SERVQUAL instrument

Related Articles


Original Research Articles
Elías David Caisa Yucailla, María Dolores Guamán Guevara, Rodrigo Fernando Miranda López, Geovanny Fabricio Ríos Lara, Gabriel Arturo Pazmiño Solys and Jorge Iván Carrillo Hernandez
Coaching and work performance in the cooperative sector of the province of Tungurahua - Ecuador
Glo. Adv. Res. J. Manage. Bus. Stud. June 2017 Vol: 6(2): - [Abstract] [Full Text - PDF] (135 KB)
Abdulkarim Alzayyat, Obay A Almaraira and Yahia M Al-helih
Stress and Coping Among Nursing Students During Their Practical Education in Psychiatric Settings: A Literature Review
Glo. Adv. Res. J. Manage. Bus. Stud. May 2015 Vol: 4(5): - [Abstract] [Full Text - PDF] (144 KB)
Gouri Saif, Reguieg Lies, Djaaboub Serra, Hellou Mohamed, Amrouche Abdelillah, Sherif Moussa
Evaluation of quality of irrigation water used for vegetables crops in the agricultural zone of Zbara (south-west of Algeria).
Glo. Adv. Res. J. Manage. Bus. Stud. December 2015 Vol: 4(12): - [Abstract] [Full Text - PDF] (277 KB)
Adeoti Johnson Olabode and Omolabi Issa
Enhancing Quality Education Through Total Quality Management Approach The Students Assessment Methods
Glo. Adv. Res. J. Manage. Bus. Stud. April 2013 Vol: 2(4): - [Abstract] [Full Text - PDF] (100 KB)
Howaida Abd Al-muniem, Ahmed khairy, Sammar Bahababekir, Baha Eldein Kobar, El-Shaima Abdel-Rahman Y El-Zak, Amena Abdullah Ibrahem, Marwa Adil Othman and Zainab Youssif Makkawi
Dental Anxiety among Sudanese Patients
Glo. Adv. Res. J. Manage. Bus. Stud. December 2017 Vol: 6(12): - [Abstract] [Full Text - PDF] (140 KB)
Review
Kamran Bukhsh Soomro, Hakim Ali Sahito, Javaid Akhtar Rind, Bhugro Mal and Sakhawat Hussain Kaleri
Effect of marginal quality water on Okra Abelmoschus Esculentus l Yield under drip irrigation system
Glo. Adv. Res. J. Manage. Bus. Stud. August 2012 Vol: 1(5): - [Abstract] [Full Text - PDF] (926 KB)

Current Issue

Viewing Options

View Full Article - PDF
Download Full Article - PDF

Search for Articles

Eman Salman Taie on Google Scholar
Eman Salman Taie on Pubmed

Statistics

Viewed 1813
Printed 1730
Downloaded 2506
Powered By iPortal Works