Global Advanced Research Journal of Management and Business Studies (ISSN: 2315-5086) August 2016 Vol. 5(8), pp 198-204

Copyright © 2016 Global Advanced Research Journals   


Original Research Articles

Discretionary Work Effort and Organizational Citizenship Behavior: Investigating Brazilian Teachers’ and Public Officials’ Behavior

Ricardo Alonso Gonzalez

Av. Reitor Miguel Calmon, s/n - Vale do Canela, Salvador - BA, Brazil, 40110-903 – Business School - Federal University of Bahia.Business School - Federal University of Bahia+55.71.311-64483


Accepted 30 July 2016


The purpose of this paper is to investigate the various manifestations of discretionary work effort, an organizational behavior at the micro level, understood as the level of effort made by the individual, which exceeds what is minimally required by the organization, not paid by formal rewards systems, free initiative of the individual; as well as their connections with the organizational citizenship behavior and intra role and extra role behavior. We used a qualitative approach based on case studies. Ten interviews were conducted with three officials and seven university professors from the city of Salvador, Brazil, and the metropolitan area between October and December 2014. From the reports of respondents it was possible to identify the existence of a number of discretionary effort practices at work, most of them often performed unconsciously, both in intra role and extra role dimensions. The results reveal the existence of some behaviors in the organizational framework that take on the characteristics of discretionary work effort, as well as the need to broaden the understanding of such behaviors by organizations, workers and researchers. 

Keywords: Discretionary work effort, Organizational behavior, Organizational citizenship behavior. 


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