Global Advanced Research Journal of Social Science (GARJSS)
September 2016, Vol. 5(1) pp. 001-010,
Copyright © 2016 Global Advanced Research Journals


Full Length Research Paper

A Framework for Usability of e-Government Services in Developing Countries

Anjoga Humphrey1 and Kituyi G. Mayoka2

1National Information Technology Authority Uganda, Ministry of ICT, Uganda
2Department of Business Computing, Makerere University Business School

*Corresponding Author E-mail:; Tel: +256703594805

Accepted 17 November, 2015 


The use of ICT in government activities has become a common phenomenon in recent years. In the late 1990s, information technological developments in the field of public administration culminated into the concept of e-Government. Several benefits are presumed to be associated with E-Government services which basically translate to provision of direct services to users instead of/or in addition to traditional flow of paper work between the government and its citizens. However, despite these developments, most developing countries are yet to realize the full potential of e-Government initiatives have failed. This study sought to examine the requirements for effective usability of e-Government services. The findings indicate that the key requirements for e-Government service usability are provision of a noise free e-Government platform, articulation of e-Government goals and objectives to users, support for and prediction of future trends affecting e-Government initiatives, e-Government services being transferable across different contexts of application, support for system representation of strategic agendas and implementation efforts, provision of a functional representation of e-Government objectives and support for reusability and expandability of e-Government platforms. The paper proposes a framework that can be guide successful usability of e-Government services in developing countries.

Keywords: E-Government, Services, usability, Developing Countries, Uganda

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Anjoga Humphrey on Google Scholar
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